Caffè Business Seminars
The Caffè Business Theatre focuses on the most significant issues faced by owners and managers of small to medium café bars. All sessions are FREE and will be hosted by some of the industry's leading experts.
Click on each day to view the full programme.
Thursday 25 June
Friday 25 June
| Time | Presenter |
Seminar |
| 11:15 | Mike Bell Atlantic Creative |
How to improve your operation – a toolkit of customer communication options |
| 12:15 | Hugh Gilmartin & Johnnie Richardson The Coffee Boys |
What is the biggest challenge that you face in your business? |
| 13:15 | Chris Sheppardson The Chess Partnership |
How important are people in ensuring business success? |
| 14:15 | Crispin Reed Brand House |
Feelings you can't ignore - understanding emotions to deliver commercial success |
| 15:15 | David Schomer Espresso Vivace |
ESPRESSO VIVACE - The Artisan Business Model Part I - Structure, community and sustainability |
Thursday 24 June
| Time | Presenter | Seminar |
| 11:15 | Professor Jonathan Morris University of Hertfordshire |
Learning from the past This informative and well-illustrated presentation analyses the evolution of the coffee house format from London’s first ‘penny universities’ through to the rise of the chains, identifying key lessons for contemporary operators concerning coffee offer, ambience, consumer lifestyles and customer service. |
| 12:15 | Hugh Gilmartin & Johnnie Richardson The Coffee Boys |
What is the biggest challenge that you face in your business? The Coffee Boys and Caffe Culture have joined forces to conduct the largest ever survey of independent café bars within the UK to find out what are the biggest challenges currently facing your businesses. In this session Johnnie and Hugh, authors of 'Wake Up and Smell the Profit' will share the results of the survey and offer a range of ideas and solutions to help support you to find a way to overcome the most common challenges. |
| 13:15 | Jonathan Sharpe Kilimanjaro Café |
A step-by-step guide to setting up a successful coffee shop business Setting up and running four successful coffee shops in Edinburgh has taught Jonathan a lot about the key factors in a winning formula. Also a keen researcher on coffee shop businesses across the globe Jonathan has tracked the success and failure of many independent stores through to large chains. Through personal experience and third hand case studies the discussion focuses on making the key decisions that will lead to success |
| 14:15 | David Schomer Café Vivace |
ESPRESSO VIVACE - The Artisan Business Model Part II - Creating a culture of excellence in your company David Schomer is an espresso roasting and preparation specialist, and the co-owner and founder of Seattle’s Espresso Vivace, which he launched in 1988. He is widely credited as bringing latte art to Seattle and has played a major role in the US coffee culture. In this session he will share his invaluable experience about how to create a culture of excellence within your independent cafe bar business. |
| 15:15 | Crispin Reed Brand House |
Feelings you can't ignore - understanding emotions to deliver commercial success Crispin Reed of Brand House will offer an insight into how to build a successful 'brand' for your café bar operation. He'll look at how consumers' emotional reactions to your brand identity can lead to the success or failure of your business and let you know how to create a brand that will lead to commercial success. |
Friday 25 June
| Time | Presenter | Seminar |
| 11:15 | Mike Bell Atlantic Creative |
How to improve your operation – a toolkit of customer communication options How you communicate with your customers is critical – 80% of them don’t really know what they want when they come into your outlet. Who are the most important customers to your operation? The presentation will outline some current themes and designs and give practical advice on menu planning and layout |
| 12:15 | Brian Duckett The Franchising Centre |
FRANCHISING - A Growth Strategy for Your Business Brian will explain why any business that operates as branch network, and which wants to expand either domestically or internationally, should at least consider franchising as one of the options by using other people's money and effort to grow your brand! |
| 13:15 | Crispin Reed Brand House |
Feelings you can't ignore - understanding emotions to deliver commercial success Crispin Reed of Brand House will offer an insight into how to build a successful 'brand' for your café bar operation. He'll look at how consumers' emotional reactions to your brand identity can lead to the success or failure of your business and let you know how to create a brand that will lead to commercial success. |
| 14:15 | Barry Lawrenson Roaster Coffee Company |
How to grow a successful business – with passion Roasters Coffee Company was founded on simple principles, passion for good coffee and outstanding service. Barry Lawrenson shares the secrets of Roasters’ success and offers an insight into how they created a profitable business whilst remaining true to their passions. |
| 15:15 | Hugh Gilmartin & Johnnie Richardson The Coffee Boys |
What is the biggest challenge that you face in your business? The Coffee Boys and Caffe Culture have joined forces to conduct the largest ever survey of independent café bars within the UK to find out what are the biggest challenges currently facing your businesses. In this session Johnnie and Hugh, authors of 'Wake Up and Smell the Profit' will share the results of the survey and offer a range of ideas and solutions to help support you to find a way to overcome the most common challenges. |
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